Terms & Conditions
of our Disc Conversion
By sending us
your discs or files, you are deemed to have accepted the following -
Please ensure that
all packages sent to us bear the correct postage as we reserve the
right to refuse any for which Royal Mail demand payment of a
surcharge. If we do decide to accept surcharged packages on
the grounds of the security of your data, you will be
invoiced for all charges imposed by Royal Mail
plus any mileage costs we incur in retrieving the package from
work is done "on trust" - ie we do the work and you get the
results before you have to pay anything - so we do request prompt settlement
of invoices. Full details of the payment methods available (incl
and direct bank transfer)
will appear on the invoice sent with your results.
note that because all our local bank branches have been closed, we can no
longer accept cheques or crossed money orders. If this causes you great
inconvenience, please contact us for details of cheque handling charges.
stated on our webpages and on our Invoices, we
can only accept direct bank transfers
in sterling ("GBP"). If your bank cannot oblige, please use
you have a problem paying, do let us know - LuxSoft is run by
human beings, not accountants or computers. Otherwise, if payment has not been received within 30 days of the invoice date,
we will levy (in common with other businesses these days) a late
payment surcharge of £15. Invoices still outstanding after 60 days
will then become subject to the current late payment legislation, the
relevant interest rate being the London Inter Bank Rate (Libor) plus
eight per cent, chargeable from the date of the original Invoice.
We also reserve the right to publish names of defaulters on the
Internet, pass details to credit reference agencies and engage the
services of debt collection agencies.
- We care about your data -
take the utmost care with your discs as we know how valuable the data
is to you but, in the
highly unlikely event of any mishap occurring whilst your discs are
with us, our liability will be
strictly limited to the value of the media and not the perceived value of any
data that may have been on the discs or for any consequential
- Corrupt Discs & Files
Quantity discounts are only
applicable to error-free discs which can be transferred to PC in a single pass.
Discs suffering from physical read errors or logically corrupted data which
then require remedial action and/or individual file transfer are charged at the full single disc rate.
Please note that this may have the knock-on effect of bringing the number of
error-free discs in the batch down into a lower discount band.
eg if two out of thirteen discs contain errors,
the 11-15 rate would still apply whereas if
two out of twelve have errors, the lower 6-10 discount band would then
good news is that the basic (non-discounted) rate includes up to 20 minutes spent
recovering data & individually transferring files from a disc totally FREE OF
CHARGE. Many common types of disc error can be overcome within this time span.
floppy discs do misbehave - particularly poor
quality ones or those that have been badly stored - it is notoriously
predict at the outset just how much data will be
retrievable from the disc and how long it will take so what the total cost
is likely to be.
Free 20 minutes data recovery time allowed per disc has expired but it looks likely that
all or most of the data can be recovered within another 20 mins, we will
continue work without contacting you unless you have requested 'no
additional data recovery to be undertaken' on your Request Form. We make a nominal charge
(currently £10.00 per disc) for this
additional work (in stark contrast to other companies who charge £150 per
Naturally, if the likely total time required is greater than 40 mins, you will
be consulted before any further work is
- Use of our services by intermediaries
Our budget-priced service is aimed at private
individuals but we do welcome discs
from intermediaries acting on behalf of the owners of the
data. Examples include publishers who include the data
conversion as part of a book publishing service, solicitors searching for
evidence of wills, and computer
businesses offering a conversion service to their customers. In all such
cases, the following additional terms apply:
must make it quite clear in writing at the outset that the supplied
discs belong not to you personally but to a customer whom you will be
directly or indirectly charging for the conversion service.
previously agreed to the contrary in writing, all results and any
accompanying documentation must be passed to your customer
amendment and with all labels intact.
also respect the
copyright of all documentation and any other material supplied.
confidentiality of the client’s data is assiduously maintained (apart,
of course, from those files comprising the publication you have
specific permission to publish).
client must not be charged for any data recovery or other allied
work which we have done for you free of charge.
are kindly requested to include 'Word processor disc conversion by
LuxSoft of Luxulyan' amongst the typesetting & printing data.
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Technology's Guard's Van rather than the Vanguard"
Established 1986 -
This page last
amended 24th May 2020
All material strictly Copyright
LuxSoft of Luxulyan 2000-2020
All rights reserved worldwide
No part of this
page may be copied, pinched or otherwise plagiarised
without the express permission of the author.
In compliance with
the E-Commerce Regulations (2002), our Geographical address is :
LuxSoft, 'Peacehaven', New Road, St Blazey, Par, Cornwall PL24 2SB